Question 1

How is KodeMind different from a chatbot vendor?

Accepted Answer

We don't sell chatbots. We build autonomous AI agents that connect with your tools, take actions, and complete real work — like booking calls, qualifying leads, generating reports, or automating internal processes end-to-end.

Question 2

What does the free strategy call include?

Accepted Answer

A 30-minute call where we map your highest-ROI automation opportunities, share a rough scope/quote, and answer technical questions — no obligation, no payment to chat.

Question 3

How do you decide what to automate first?

Accepted Answer

We start with the workflow that has the highest hours-saved × volume × confidence. Usually it's lead qualification, inbound replies, or a repetitive ops task. We benchmark a baseline before launch so we can show what changed after.

Question 4

How long does a typical project take?

Accepted Answer

Most Starter projects launch in 1–2 weeks. Growth projects with multiple integrations typically run 3–4 weeks. Custom scope is scoped during the first call.

Question 5

Will the system work with our existing tools?

Accepted Answer

Yes. We integrate with any modern tool that has an API — CRMs (HubSpot, Salesforce, Zoho), messaging (WhatsApp, Slack, Teams), spreadsheets, databases, and lead-gen platforms like IndiaMART/Justdial.

Question 6

What if our requirements change after launch?

Accepted Answer

Every plan includes a tuning/optimization window post-launch. After that, change requests are handled inside the monthly support hours, or quoted as a fixed-scope add-on. No silent retainer hours.

Question 7

Who owns the code, data and AI agents we build?

Accepted Answer

You do. Code, prompts, data, dashboards and agents are your IP from day one. We don't lock you into our infrastructure — you get the repo, the configs and the keys.

Question 8

How do you handle data security and privacy?

Accepted Answer

Data is encrypted in transit and at rest. We follow least-privilege access on all integrations, store secrets in a managed vault, and can deploy in your own cloud (AWS / GCP / Azure VPC) on the Custom tier. We sign NDAs and DPAs on request.

Question 9

What happens if the AI gives a wrong or unsafe answer?

Accepted Answer

Every agent ships with guardrails — allow-lists for actions, confidence thresholds, and a human-in-the-loop fallback for anything it isn't sure about. Critical actions (payments, deletions, bookings outside policy) always require confirmation, and every run is logged so you can audit it.

Question 10

Are there any hidden retainers or per-message fees?

Accepted Answer

No retainers and no surprise hours. You pay a one-time build cost plus a flat monthly for hosting + support. Third-party usage (OpenAI, WhatsApp BSP, etc.) is passed through at cost with a monthly summary.

Question 11

Can we view pricing in our currency?

Accepted Answer

Yes — the pricing page supports INR, USD, EUR, GBP, AED, AUD, CAD, SGD and JPY. Conversions are indicative; payment settles in INR via UPI, card, or international bank transfer.

Question 12

Do you handle hosting and maintenance?

Accepted Answer

Yes. All plans include hosted infrastructure and a monthly support window. Custom tier supports self-hosted / VPC deployment on your own cloud.

Question 13

What's your response time when something breaks?

Accepted Answer

Typical reply under 2 hours during working hours, and a 4-hour P1 response SLA on the Growth tier and above. Every workflow has uptime monitoring and an automatic alert if it stalls.

Honest answers, no marketing fluff.